Shipping policy

At Sri arka, we are committed to delivering your spiritual products, healing crystals, Karungali malas, Rudraksha malas, bracelets, and other devotional items safely, securely, and on time.

1. Order Processing

- All prepaid orders are processed within 1–2 business days after payment confirmation.
- Orders placed after 5:00 PM IST will be processed on the next business day.
- Orders are not processed on Sundays and public holidays.

2. Delivery Time

Within India

- Metro Cities: 3–5 business days
- Other Cities & Rural Areas: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.

3. Shipping Charges

- Shipping charges (if applicable) will be calculated automatically at checkout.
- We may offer Free Shipping on selected products or above a minimum order value during promotional periods.

4. Cash on Delivery (COD)

- COD is available only for selected locations within India.
- COD orders may be verified by phone call, SMS, or WhatsApp before dispatch.
- If verification is not completed within 24 hours, the order may be cancelled.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link and tracking number via Email, SMS, or WhatsApp. You can track your shipment until delivery.

6. Incorrect Address

Please ensure that your shipping address and contact number are correct before placing your order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges will apply for re-dispatch.

7. Delayed Shipments

Although we strive to deliver every order on time, delays may occur due to:

- Courier partner issues
- Weather conditions
- Natural disasters
- Festivals or peak season
- Government restrictions
- Remote delivery locations

Sri Arka is not responsible for delays caused by these external factors.

8. Damaged or Lost Packages

If your order arrives damaged or you receive a tampered package, please do not accept the parcel if possible.

Contact us within 48 hours of delivery with:

- Order Number
- Photos of the damaged product
- Photos of the shipping box and shipping label

If approved after verification, we will arrange a replacement according to our Refund & Replacement Policy.

If a shipment is marked as "Delivered" but you have not received it, please notify us within 48 hours so that we can coordinate with the courier partner.

9. International Shipping

Currently, we primarily ship within India.

For international orders, please contact our customer support before placing your order. Customs duties, import taxes, and local charges (if any) are the responsibility of the customer.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: support@sriarka.in

WhatsApp : +91 9505440060

We are always happy to assist you.

By placing an order on Sri arka, you agree to this Shipping Policy.