Refund policy

Thank you for shopping with Sri arka.

At Sri arka, every product is carefully selected, quality-checked, and securely packaged before dispatch. Since our products include natural healing crystals, Karungali malas, Rudraksha, gemstone bracelets, and other spiritual accessories, each item is unique and may have natural variations. To ensure transparency and protect both our customers and our business, please read our Return, Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation Policy

- Orders may be cancelled within 3 hours of placing the order.
- Once the order enters processing, packing, or shipping, cancellation requests cannot be accepted.
- Approved cancellations will receive a full refund to the original payment method.

2. Eligibility for Return or Replacement

Returns or replacements are accepted only under the following circumstances:

- Wrong product delivered.
- Product received in damaged condition.
- Product broken during transit.
- Manufacturing defect.

3. Non-Eligible Return & Refund Cases

Returns, refunds, or replacements will not be accepted for:

- Change of mind.
- Personal dislike or preference.
- Incorrect product selection by the customer.
- Minor size differences.
- Natural variations in color, texture, shape, pattern, or shine.
- Used, worn, or damaged products after delivery.
- Damage caused by improper handling after delivery.
- Sale, clearance, or discounted products.
- Personal expectations regarding the spiritual, healing, or symbolic benefits of crystals or other spiritual products.

4. Natural Stone Disclaimer

All Sri arka products are made using genuine natural stones and handcrafted materials.

Slight variations in:

- Color
- Texture
- Shape
- Pattern
- Shine
- Surface appearance

are natural characteristics and should not be considered defects.

Product images are for reference only. The actual product may vary slightly due to the natural characteristics of the materials.

5. Mandatory Claim Requirements

To submit a valid claim, customers must:

- Contact us within 24 hours of delivery.
- Provide the order number.
- Submit a complete, uninterrupted unboxing video.
- Provide clear photos of both the product and its packaging.

The unboxing video must clearly show:

- The sealed package before opening.
- The complete opening process.
- The condition of the product upon opening.

Claims submitted without proper evidence may be rejected.

6. Replacement Policy

- After verification, Sri arka will prioritize providing a replacement whenever possible.
- Replacement eligibility will be determined by our support team.
- Approved replacement orders will be shipped without additional shipping charges to the customer.

Replacement requests may be declined if:

- Required proof is missing.
- The damage appears customer-caused.
- The claim appears fraudulent.
- Policy conditions are not met.

7. Refund Policy

Refunds will only be considered if:

- Replacement is not available.
- The wrong product was delivered and no replacement is available.
- The product was completely damaged during transit.
- Prepaid orders remain undelivered due to courier or logistics failure.

Approved refunds will be credited only to the original payment method.

Refunds are generally processed within 5–10 business days after approval.

Shipping charges are non-refundable except in cases involving:

- Wrong product delivery.
- Transit damage.
- Courier or logistics failure.

8. Return Shipping

For approved return or replacement requests, Sri arka will arrange the return shipment.

Customers should not return products without prior approval from our support team. Unauthorized returns may not be accepted.

9. Missing Package Claims

If the shipment tracking shows "Delivered" but the customer claims non-receipt:

- The customer must contact us within 24 hours of the delivery update.
- We will investigate the matter with the courier partner.
- Resolution will depend on the courier's investigation.

Important: Customers should never share their delivery OTP before physically receiving the package. Once delivery is successfully completed using OTP verification, Sri Arka cannot be held responsible for claims of non-delivery.

10. Product Care Responsibility

Sri arka is not responsible for damage occurring after delivery due to:

- Water exposure
- Chemical exposure
- Perfume contact
- Mishandling
- Accidental breakage
- Improper storage
- Excessive stretching
- Normal wear and tear

Customers are advised to follow the care instructions provided with the product.

11. Fraud Prevention

Sri arka reserves the right to:

- Reject suspicious claims.
- Deny fraudulent refund or replacement requests.
- Restrict customers who repeatedly misuse this policy.
- Take appropriate action against policy abuse.

12. Final Decision

All return, refund, replacement, and claim decisions shall be made solely at the discretion of Sri arka after verification.

Sri arka reserves the right to refuse any request that does not comply with this policy.

13. Contact Us

For any return, refund, replacement, or cancellation requests, please contact us:

💬 WhatsApp: +91 95054 40060

📧 support@sriarka.in

We appreciate your trust in Sri arka and thank you for choosing us for your spiritual and wellness needs.